Refund policy

We hope you love your jewellery, but if you change your mind, you can request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unworn, unused and in their original packaging.
• For hygiene reasons, earrings and personalised items cannot be returned unless faulty.

How returns work:

• Email us at corporatejewel.co@gmail.com with your order number to start a return.
• Return postage is the customer’s responsibility unless the item is faulty.
• Please use a tracked service as you are responsible for the item until it reaches us.

Refunds:

• Refunds are issued to your original payment method within 14 days of us receiving your return.
• Delivery fees (including next‑day options) are non‑refundable.

Faulty items:

• If your item arrives damaged or faulty, please contact us immediately. We will arrange a repair, replacement or refund.